Privacy Policy

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter Your: name, e-mail address, billing address, shipping address or phone number. You may, however, browse through our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Users may opt out of the use of the cookies by visiting the Google ad and content network privacy policy.

What do We use Your Information for? 

Any of the information we collect from you may be used in one of the following ways: 

  • To Personalize Your Experience

Your information helps us to better respond to your individual needs.

  • To Improve our Website

We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • To Improve Customer Service

Your information helps us to more effectively respond to your customer service requests and support needs

  • To Process Transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. 

  • To Send Periodic Emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

  1. To administer a contest, promotion, survey or other site feature.

How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information.

These security measures include: password protected directories and databases to safeguard your information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

NOTE: After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links: 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Third-Party Advertisers and Links to Other Websites:

Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites. Click here for more information about our Advertising Policies and Specifications. These third-party Web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that appear on our Web site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party Web sites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

Online Privacy Policy Only: 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions: 

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.amatterofgifts.com/pages/Terms-&-Conditions.html

Your Consent: 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy: 

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change. 

Contacting Us: 

If there are any questions regarding this privacy policy you may contact us using the information below. 

Office#23, 1st Floor

Gol Building, Commercial Area

Y Block Phase 3

DHA Lahore


(+92) 3454001079

A Matter of Gifts strives to achieve 100% customer satisfaction. We accept refunds request if we are contacted within 18 hours of gift delivery. It can take up to 3-5 business days to investigate the return request.

Refund Qualifiers:

  • Product delivered was damaged during shipping (very rare, we use courier services with special handling to provide your loved ones with best possible experience)
  • Wrong product was delivered (very rare, please contact us immediately and do not use the product – used product will not be subject to refund)

 Refund Process:

NOTE: A Matter of Gifts does not offer refunds on perishable products like Cakes, Flowers, Sweets, Chocolates, etc. 


All refunds are offered in the form of store credit and not greater than the amount paid for the Product. Special shipping cost and customization cost cannot be refunded.

Order Cancellation: 

A Matter of Gifts reserves the right to cancel any order at any point for any reason (We value our clients and process most of the orders, but on fraud suspicion we have to cancel some orders). In case the order is cancelled by A Matter of Gifts and not delivered, your money will be credited to you. If a credit card has been charged, please allow up to ten business days for the money to reflect in the account.


A Matter of Gifts in no way will be responsible or liable for any compensation or loss(es) suffered by the customer in regards to the order placed on A Matter of Gifts store.

We make every effort to deliver the orders as placed by our customers, but at times it maybe not be possible and be out of our control to deliver the order as defined on A Matter of Gifts store and by Customer, such as city/state/ security risks, seasonal constraints, political constraints, government constraints or any unforeseen involvement of any party. If delivery could not be made due to the mentioned reasons, we will contact you and keep you updated on the situation.

Terms and Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our support team by email info@amatterofgifts.com.


 “Conditions” means these terms and conditions and the Special Conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Special Conditions” means the terms and conditions in the Product Description; “Users” means the users of the Website collectively; “Personal Information” means the details provided by you on registration; “We/us” means A Matter of Gifts; “Website” means the website located at www.amatterofgifts.com or any subsequent URL which may replace it.

Use of the website


You are provided with access to this Website in accordance with these conditions, privacy policy and any orders placed by you must be placed strictly in accordance with these Conditions.


 You warrant that:

 – The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

 – You will notify us immediately of any changes to the Personal Information by contacting us through email on info@amatterofgifts.com

 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. 

Privacy policy

 Please check https://www.amatterofgifts.com/pages/Privacy-Policy.html  


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and / or your Personal Information.

User agrees to defend, indemnify and hold A Matter of Gifts harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to user’s use of the site.

Our rights

We reserve the right to:

– modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website

– change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

– To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Purchase of products


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Order Creation and Electronic Contracting

The technical steps required creating a contract between you and we A Matter of Gifts are as follows:

You place the order for your products on the website by pressing the Place order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.

– We will send to you an order acknowledgement email detailing the products you have ordered.

– As your product is shipped from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it.

The Non-acceptance could be of one of the following reasons;

– The product you ordered being unavailable from stock.

– Our inability to obtain authorization for your payment.

– The identification of a pricing or product description error.

 – You do not meet the eligibility to order criteria set out in the main Terms & Conditions.

The details of your specific contract will not be filed by A Matter of Gifts. If you do require any information regarding orders you have placed with us, please email us on info@amatterofgifts.com

Order Cancellation

Please note that you are entitled to cancel your order, provided that the order has been not been processed by A Matter of Gifts. A 25% surcharge is deducted from the total amount as an order cancellation charges and money transfer fee.

Description of products

A Matter of Gifts makes every effort to ensure that the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, AMatterofGifts.com cannot accept responsibility for slight variances in color or style. However, as the actual colors you see will depend on your monitor, VGA card, resolution of your computer, browser used. We cannot guarantee that your monitor’s display of any color will be accurate                    

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

Gift Items, Products

In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. Complaints about the flowers and cakes and any perishable items should register within an hour of delivery. Any complaints after that will not be considered.


All prices are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered. Payment can be made by any of the methods specified in the Payment section of this Website and payment will be debited and cleared from your account as set out in the Payment section of this Website.

You confirm that the credit, debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

Refusal of transaction

We reserve the right to withdraw any Products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

High Value Transactions

All high value transactions such as mobile phones and electronics cannot be shipped until transaction has been cleared by the bank. It could take up to 4 to 5 working days. We also verify each high value transaction by calling the person, if you have provided wrong information that could delay your delivery and delivery will not be made until correct details will be provided by buyer. For any high value transactions, we may also ask for the proof of address and copy of credit card statement used in that transaction.


This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. User acknowledges, by use of this site, that the use of this site is at own sole risk, that user assumes full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of our site, and that A Matter of Gifts shall not be liable for any damages of any kind related to your use of this site

Gift Messages

A Matter of Gifts gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in A Matter of Gifts gift messages include: 

The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or A Matter of Gifts rule or policy. 

The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, and invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable, the impersonation of any person or entity in any part of a gift message.

We may, but are not obligated to, restrict or remove any and all content from a gift message that we determine in our sole discretion violates these guidelines or is otherwise harmful to us, other A Matter of Gifts customers, or any third party


All of the Content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by A Matter of Gifts, one of its affiliates or by third parties who have licensed their materials to A Matter of Gifts. The users of our site intend the Content of the A Matter of Gifts website, and the site as a whole, solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. A Matter of Gifts reserves complete title and full intellectual property rights in any Content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from A Matter of Gifts.

Delivery date 

Date on which you would like us to deliver your order. Kindly make your order at least 5 days before the desired date to ensure timely delivery as come products like cakes and flowers need to be pre-ordered from our suppliers.

Delivery date not selected

If you have not selected a delivery date, we will process the order in 3 – 5 working days after your payment has been cleared and deliver it.

Delivery Times

The orders are delivered between 10am and 8pm. In some locations and on busy gift days, delivery time can extend up to 10pm.

Free Standard Shipping

We offer free standard shipping on all our products including weekends and holiday orders. Please allow 3-5 working days for orders to process.

Recipient Not Available

First Attempt: If recipient is not available to receive the order, we will re-attempt for perishable products (e.g., cakes, flowers) and leave a note for all non-perishable with pick-up location information.

Second Attempt: If recipient is not available to receive the order with perishable products, we will have no choice but to dispose off the products. Please do note, the order will considered as delivered and no refunds will be offered.

In an unusual scenario, recipient denies to accept the order, in that case we dispose the products on first attempt and no refunds are issued.

If any person at the specified delivery address receives the order, the delivery will be assumed as made and delivered. No claims for non-acceptance of gift items will be accepted.

Cancel Order Delivery

If you wish to cancel the order delivery, please contact us within one hour of order placement. We do not cancel orders after first hour, but if its extremely urgent, please do contact us and we will try our best to accommodate you if the order has not yet been dispatched. Please note, no refunds are issued on cancellation of order. All orders/sales are final.

Change Shipping Address After Order Placement

In case you found that there was an error in the shipping address or contact information, please contact us immediately. Most orders are processed with in the first hour regardless of delivery date, so change in city name will not be possible. If you would like to change street name, street number or phone number, we can attempt to accommodate the request. 

The closer we are to delivery date, the harder it will get to change the order/address information. Unfortunately in some cases it will not be possible. No refunds will be offered.

Refunds: All refunds are offered in the form of store credit and not greater than the amount paid for the placed order. If an order is cancelled due to fraud risk after order placement, please allow 7-10 business days for the money to be released.

Delivering Wrapped Happiness

A Matter of Gifts aims to provide an exclusive gift delivery platform enabling you to send quality gifts to your loved ones in Pakistan. Our goal is to make sure that make your loved ones smile by sending them your sentiments on time for their special day when you are not able to do it in person.

Gifts are an expression of love and that is why we know that GIFTS MATTER. And that’s why we are here to make sure that you have access to the best gifts, cakes, fresh flowers that you can choose from for every occasion.

We have quality gift items ranging from low priced to high price to cater to people off all sorts of budget. We know that everyone wants to buy the best gifts for the person they love and that’s why we try to ensure that everyone can buy from our website.

From Birthday Gifts to Eid Gifts to Valentine’s Day Gifts to Congratulation, A Matter of Gifts has a unique and a wide range of gifts for every occasion and everyone you like to give a gift to.

At “A Matter of Gifts” you will find a wide array of items such as women perfumes, men perfumes, ladies handbags, gents wallets and much more that can be delivered across Pakistan within 3-5 days of ordering around the clock, all year round.

We also provide flower delivery, cake delivery, sweets (mithai) delivery in Lahore and will extend this service to other cities very soon. We offer you the safest way to send your family a gift with an enjoyable experience.

Almost all gifts are wrapped and packed carefully, delivered with your greeting message on the date desired. We will try our best to deliver the gift on the desired date, but there could be delays resulting because of late order placement, late credit card approval, incomplete address, no one present at the address to receive the package, weather or natural disasters that can delay the delivery of the item.

We provide variety of secure payment options. We have partnered with world’s trusted payment partners to provide a secure environment for customer to make online payment through debit/credit card. We do not store any of your card details on our server to ensure that no fraudulent activity can be initiated from our website.

We provide FREE Delivery & FREE GIFT WRAPPING with almost all gifts. Items that do not have wrapping options will have a notification with it mentioning this. 

Thank you for visiting AMatterOfGifts.com, we look forward to help you celebrate all the special occasions in your life and make them enjoyable for you and your family.

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